Terms of Use & Privacy Policy

Use License

Rokk Tools, LLC ("Rokk Tools") and ANTHEIL MASLOW & MACMINN, LLP jointly grant you permission to view this Site and to print individual pages from this Site for your own personal, noncommercial use, provided that you agree to and accept without modification the notices, terms and conditions set forth in this agreement. You may not modify, copy (except as set forth in the preceding sentence), distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, material, software, products or services from this Site.

Your use of this Site constitutes your agreement and acceptance without modification of the notices, terms and conditions set forth herein. In addition, as a condition of your use of this Site, you represent and warrant to Rokk Tools that you will not use this Site for any purpose that is unlawful, immoral or prohibited by these terms, conditions and notices. If you do not agree and accept without modification the notices, terms and conditions set forth herein, do not use this Site. Other than this agreement and agreements between you and Rokk Tools relating to the sale of products or services to you through this Site, Rokk Tools will not enter into any agreement with you or obligation to you through this Site and no attempt to create such an agreement or obligation will be effective.

Privacy Policy

Rokk Tools values and respects the privacy of its customers and visitors. The purpose of this Privacy and Security Statement is to provide you with information about how Rokk Tools collects, uses, and shares the information we collect from our customers and visitors. It also describes the choices you can make about our use of your information. Our collection efforts are designed to improve the shopping experience of our customers and to provide customers relevant information about our products and services.

About This Policy

This Privacy and Security Statement describes the privacy practices of Rokk Tools, LLC and its affiliates. It applies to our interactions with our customers and visitors, including, but not limited to:

  • Use of our websites, including mobile websites
  • Visits to our stores or attendance at one of our events  
  • Use of our applications for mobile phones, tablets or other smart devices
  • Phone and email communications
  • Social media interactions on our websites and other third party websites like Facebook, YouTube and Twitter
  • Viewing our online advertisements or emails

Information We Collect

Contact information

We may collect the names and user names of our customers and other visitors.  Additionally, we may collect your purchase history, billing and shipping addresses, phone numbers, email addresses, and other digital contact information. We may also collect information that you provide us about others.

Payment information
When you make a purchase we collect your payment information, including information from your credit or debit card, check, PayPal account or gift card.

Returns information
When you return a product to our stores or request a refund or exchange, we may collect information from you and ask you to provide your government issued ID. We use the information we collect from you and capture off of your government issued ID to help prevent fraud.  To learn more about our Returns Policy, click here.

Demographic information
We may collect information about products or services you like, reviews you submit, or where you shop.  We might also collect information like your age or gender.
 

Location information
If you use our mobile websites or applications, we may collect location data obtained from your mobile device's GPS.  If you use our websites, we may collect location data obtained from your IP address.  We use this location data to find our nearest store to you, product availability at our stores near you and driving directions to our stores.

Other information
If you use our websites, we may collect information about the browser you are using.  We might track the pages you visit, look at what website you came from, or what website you visit when you leave us.  We collect this information using the tracking tools described here. 
 

How Information is Collected

We collect information directly from you. The following are a few examples of when we collect information from you: 

  • During website or survey registration
  • In connection with an online purchase
  • If you use an online forum, submit a question or answer to our Product Q & A or provide us with comments or reviews
  • If you upload a photo or other digital content through one of our websites or applications  
  • If you participate in a sweepstakes, contest, clinic or workshop
  • If you request warranty or other information
  • If you return a product or use a rebate
  • In connection with your interactions with us as a registered user of our websites.  
  • We collect information from you passively. 
  • We may use tracking tools like browser cookies, flash cookies, and web beacons.  
  • We collect information from other sources. 
  • We may get information about you from third party business partners, like an updated address from a shipping vendor.  We may collect information about you from a friend. For example, if your friend purchases something for us to send to you. 
  • We collect information from Affiliates of Rokk Tools. 
  • We may get information about you from a company controlled by, or under common control with, Rokk Tools (our “Affiliates”).

How We Use Information

We use the information we collect for our business purposes, including:

  • To respond to your questions and requests. Examples include: 
    • Fulfilling orders or providing services
    • Entering you into a sweepstakes or sending you prizes you might have won  
    • Registering you for a particular website, loyalty program, or extended warranty service or providing you with information regarding such programs or services
    • Processing a return (to learn more about our Returns Policy, click here)
    • Responding to a product or service review
  • To improve our products and services. 
    • We may use your information to make website or product and service improvements. 
  • To look at website trends and customer interests. 
    • We might use your information to customize your experience with us. We may also combine information we get from you with information about you we have received from third parties to assess trends and interests. 
  • For security purposes.
    • We may use your information to protect our company, our customers, or our websites.  
  • For our marketing.
    • In certain circumstances, we may send you communications about special Rokk Tools promotions or offers. We may also notify you of new website features or product and service offerings.  If permitted, we may also send information about offers from our Affiliates and other companies we think you might find interesting.  
  • To communicate with you about your account or our relationship.
    • We may contact you to tell you about changes to this Privacy and Security Statement, the Terms of Use of our websites or mobile applications, or changes to any of our programs in which you might be enrolled. We may also tell you about issues with your orders or if there is a product recall.   
  • For other uses we may disclose to you.

Information Sharing

We may share your information for our business purposes and as legally required or permitted, including:

With third parties who perform services on our behalf.
We share information with our service providers, such as our delivery service providers who ship and deliver your online orders. We might also authorize our service providers to collect information on our behalf.  Some service providers may be located outside of the United States.  We might also share information with the vendors and manufacturers of our products and services to respond to your reviews and questions.

To provide extended warranty services. 
If you purchase a Rokk Tools Extended Warranty Service you will be required to provide information such as your name and address to our warranty service providers. While these service providers are limited by contract in the way they may use your information to provide Rokk Tools Extended Warranty Services, we encourage you to review each service provider's privacy statement at the time you submit your personal information for such services.

Data Sharing for Catalog Mailings.
We may share your name, address and transactional information about products you have purchased from our catalogs with third party companies so that you may receive future catalog offerings about products and services that may be of interest to you. If you prefer not to have your information shared with third party companies for this purpose, please see the section below entitled Your Privacy Preferences.

With any successor to all or part of our business.
For example, if all or part of our business is sold we may sell our customer list as part of that transaction.

If we think we have to in order to comply with the law.
For example, we will disclose information to respond to a court order or subpoena.  We may also disclose information if a government agency or investigatory body requests it.

With our business partners.
For example, we might share information with one of our Affiliates or a business partner who is running a joint promotion with us or who provides a product or service in partnership with us.  

To protect us.
For example, we will disclose information if we suspect fraud.  We will also share information as part of an investigation.

At your direction.

For example, if you ask us to provide your information to a third-party to facilitate the resolution of a dispute.

 

Security

When you place orders on our websites, all of your order information, including your credit card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our websites from capturing and viewing your personal information.

While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our websites or mobile applications will be completely safe.  We encourage you to use caution when using the Internet. Online access to your personal information is protected with a password you select. We strongly recommend that you do not share your password.